Privacy Policy

Effective Date: June 20, 2025

At Bayani Care, we value your privacy and commit to protecting your personal data in accordance with the Data Privacy Act of 2012 of the Philippines. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights as a data subject.

1. Personal Data We Collect

We collect personal information necessary to deliver our services to Overseas Filipino Workers (OFWs) and their families.

a. Information You Provide

• Full name, phone number, email address
• Physical address (local or abroad)
• Government-issued ID or other identity documents
• Payment information (processed securely)
• Details about family members or beneficiaries (if service is for them)

b. Automatically Collected Data

• IP address
• Device type and browser
• Pages visited on our website
• Location data (if enabled)

c. Communication History

• Email and chat correspondence
• Records of service requests and instructions

2. Purpose of Collecting Personal Data

We use your data for the following lawful purposes:

• To provide and deliver the services you request
• To verify your identity and service instructions
• To communicate with you regarding services, billing, and updates
• To process payments and generate receipts
• To improve our operations and customer support
• To comply with legal obligations or requirements

3. Sharing and Disclosure

We do not sell or rent your data. We only share data as needed to:

• Trusted local agents or service providers who perform tasks on your behalf (e.g., document pickup, payments, in-person visits)
• Government agencies or third parties when legally required
• Service partners (e.g., schools, hospitals, utility providers) only with your explicit consent
• Payment processors to complete secure transactions

4. Data Storage and Retention

We retain your personal data only for as long as needed to:

• Complete the services you’ve requested
• Comply with retention requirements of applicable laws and regulations
• Support future requests or follow-up services you may need

After this, your data is securely deleted or anonymized.

5. Data Protection Measures

Bayani Care uses strong safeguards to protect your data, including:

• SSL encryption for data transmission
• Secure and access-controlled storage
• Strict internal policies and employee training
• Monitoring for unauthorized access or suspicious activity

6. Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

• Be informed of how your data is being processed
• Access and obtain a copy of your personal data
• Correct inaccurate or outdated data
• Object to data processing in certain situations
• Withdraw consent at any time
• Request deletion or blocking of data if it’s no longer necessary or processed unlawfully
• Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, please contact us using the information below.

7. Cross-Border Data Transfer

If your data needs to be stored or processed outside the Philippines (e.g., when you are living abroad), we ensure that your data receives adequate protection consistent with Philippine law.

8. Children’s Privacy

Bayani Care does not knowingly collect personal data from children under 18 years old without parental or guardian consent.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. When we make changes, we will revise the “Effective Date” above. You are encouraged to review this policy regularly.

10. Contact Us

If you have questions or would like to make a data request, please contact:

Bayani Care Data Protection Officer (DPO)
Email: [email protected]